Erstattungspolitik

Unter Nearvape, we are dedicated to providing our customers with a seamless and hassle-free experience when purchasing disposable vapes, whether for personal use or through wholesale and bulk buy orders. Our Erstattungspolitik is designed to ensure clarity, fairness, and efficiency, while keeping our operations smooth across Europe. Please take a moment to read through the following terms to better understand how we handle refunds and returns.

1. Order Cancellation and Refund Eligibility

We understand that sometimes circumstances change after placing an order. If you need to cancel your order, please notify us within 24 hours of making your purchase. If your order has not been processed or dispatched, we will issue a full refund.

Once an order is processed or dispatched, different terms apply:

  • Orders not yet shipped: If your order has entered processing but has not yet been shipped, we may offer a partial refund of up to 50%, depending on the specific situation.
  • Orders already shipped: Once the order has been shipped, it becomes ineligible for a refund.

2. Refund Requests After 24 Hours

After the initial 24-hour cancellation period, most orders will have already entered the processing or shipment stages. If you need to request a refund after this period, we will still consider your request based on the following:

  • Partial refunds may be considered in certain cases, especially for orders that have been processed but not shipped. These refunds will be limited to processing fees.
  • Once an order has been dispatched, we cannot offer a refund, as the package is in transit and cannot be recalled.

3. Refunds After Shipment

Once an order has been dispatched and a tracking number has been issued, it becomes ineligible for a refund. We cannot recall or retrieve packages in transit. We highly recommend reviewing your order carefully before finalizing your purchase to avoid any post-shipment issues.

4. Damaged or Faulty Products

Unter Nearvape, we only offer products from reputable brands like Bang, RandM Tornado, Elf Box, Vapsolo, and more. However, in the rare event that you receive damaged or faulty products, we will be happy to offer a replacement or refund, provided the following conditions are met:

  • Claims for damaged goods must be made within 7 days of receiving the product.
  • We may request photographic evidence of the damage for verification and quality assurance purposes.

5. Customs and Shipping Issues

We guarantee that all orders shipped to European countries are insured during transit. However, if your order is held or confiscated by customs and is not released within a reasonable period, we will issue a full refund of the purchase price. Please note that while we do our best to assist with customs issues, delays caused by customs authorities are beyond our control.

6. Incorrect Shipping Information

It is the customer’s responsibility to provide accurate shipping information. If an order is returned to us due to incorrect details provided during checkout (e.g., an incomplete or incorrect address), the customer will be responsible for any additional shipping costs incurred to resend the order.

7. Wholesale and Bulk Buy Refunds

For customers purchasing Einweg-Vapes in bulk or through our wholesale services, our refund policy is slightly different:

  • Bulk orders are generally non-refundable once shipped due to the size and nature of the order.
  • If there are disputes regarding the quality of the products oder incorrect items shipped, we may offer partial refunds oder exchanges after a thorough review of the claim.
  • We conduct stringent quality checks for all bulk orders to ensure that only the highest-quality products are shipped.

8. How to Request a Refund

If you need to request a refund, please follow these simple steps:

  1. Contact our customer service team via email at [email protected] or through our website’s Support page.
  2. Provide your order number, a brief description of the issue, and any necessary documentation, such as photographs.
  3. We will review your request and respond within 3-5 Arbeitstage.

9. Additional Information

  • Payment Methods: We accept a variety of payment options, including PayPal, Kreditkarte, SEPA Transfer, and regional payment methods like iDEAL und Bancontact.
  • Fast Shipping Across Europe: We ensure that your orders are delivered quickly and securely to major European countries such as Deutschland, Frankreich, Spanien, Italien, Portugal, and Poland.

Conclusion

Unter Nearvape, we strive to offer the best selection of Einweg-Vapes and an excellent customer experience. If you encounter any issues with your order, our refund policy is here to ensure a fair and transparent process. We aim to resolve all refund requests efficiently, maintaining the highest standards of customer satisfaction.

For further questions or concerns, don’t hesitate to contact us. We are always happy to assist you.

By shopping with Nearvape, you agree to the terms outlined in this ErstattungspolitikWir haben uns verpflichtet, eine reibungsloses, risikofreies Einkaufserlebnis sowohl für Einzel- als auch für Großhandelskunden.